Privacy Policy

1. Who We Are

RG Homestay is a family-run homestay located in Thogarihankal, Karnataka. Our website address is: https://rghomestay.com.

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

2. Information We Collect

We collect information to provide you with the best possible service. This includes:

• Personal Identifiers: Name, email address, phone number, and postal address.
• Booking Information: Check-in/out dates, room preferences, number of guests, and special requests.
• Payment Information: Payment details processed through secure third-party gateways.
• Technical Data: IP address, browser type, and device information for analytics and security.
• Cookies: We use cookies to enhance your browsing experience and remember your preferences.

3. How We Use Your Information

Your information is used to:

• Process and confirm your bookings.
• Communicate with you about your stay and send booking confirmations.
• Improve our services and website experience.
• Send promotional updates (only with your explicit consent).
• Comply with legal obligations and prevent fraudulent activity.

4. Cookies & Tracking

We use cookies to:

• Remember your preferences and login details.
• Analyze website traffic and user behavior.
• Provide a personalized experience.

You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

5. Data Sharing & Third Parties

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:

• Service Providers: Payment processors, booking platforms, and analytics tools that help us operate.
• Legal Authorities: If required by law or to protect our rights and safety.

All third-party service providers are bound by strict confidentiality agreements and data protection standards.

6. Data Security

We take data security seriously. We implement industry-standard measures to protect your information, including:

• SSL encryption for all data transmissions.
• Secure servers with restricted access.
• Regular security audits and updates.

While we strive to protect your data, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct any inaccurate or incomplete information.
• Erasure: Request that we delete your personal data, subject to legal obligations.
• Objection: Opt out of marketing communications at any time.

To exercise any of these rights, please contact us.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Booking records are typically kept for 7 years for tax and legal compliance.

9. Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with an updated "Last Updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

• 📞 Phone: +91 95914 29629
• ✉️ Email: info@rghomestay.com
• 📍 Address: Hospet, Thogarihankal, Karnataka 577137